Work

Projects & Deployments

Production AI and ML systems built at Shell India and beyond — from Gen AI ITSM platforms to unsupervised anomaly detection.

In Progress

Gen AI ITSM Platform

Intelligent IT service management platform powered by Microsoft Copilot Studio — auto-triaging tickets, suggesting resolutions, and closing L1 incidents without human intervention.

Gen AICopilot StudioITSMNLP

40%

MTTR Reduction

35%

L1 Auto-closure Rate

50K+

Tickets Indexed

In Progress

AI-Powered Smart Sourcing & Contract Analysis

LLM-driven system that ingests procurement contracts, flags risk clauses, benchmarks supplier terms, and surfaces anomalous spend patterns — turning procurement from reactive to predictive.

LLMContract AIProcurementAzure

20 min

Target Review Time

2,000+

Contracts/Year

60%

Risk Detection Uplift

In Progress

Financial Leakage Detection System

ML-powered pipeline that monitors procurement and expense transactions to detect financial leakage — duplicate payments, off-contract spend, and vendor overbilling — in near real-time.

Anomaly DetectionFinanceMLPython

<8%

False Positive Rate

95%

Detection Coverage

3x

Projected ROI

Completed

Performance-Based Laptop Replacement System

ML system using Isolation Forest and K-Means clustering to prioritise laptop replacements based on performance degradation signals — replacing age-based refresh cycles with data-driven decisions.

MLClusteringIsolation ForestAsset Management

8,000+

Fleet Size

22%

Support Ticket Reduction

£180K

Year 1 Budget Saving